FAQs

The Theisen's More Club Rewards Program lets you earn 1%  on every purchase! Simply create an account with a valid email address and phone number and start earning today! Each time you check out at one of our stores, be sure to provide your phone number attached to your More Club Rewards account. If you are making a purchase online, double check that you are signed in to your More Club Rewards account. Points can be redeemed in 500 point increments on purchases of $5+.  Example: You have 503 points in your account and you are making a purchase online for an order that is $12.99. When you get to the checkout screen, select the $5 rewards which will deduct your total from $12.99 to $7.99 and will remove 500 points from your account, leaving a 3 point balance. 

For all new accounts, click here to sign up.

For existing Theisens.com accounts, follow the below steps:
1. Click 'My Account' located at the top right corner of the homepage
2. Sign in to your account profile using your credentials (if you forgot your password, click here)
3. Click on the 'Sign Up now for More Club Rewards' logo located at the top of your account profile.
4. Fill out the form with your address and phone number
5. Click the 'Join More Club Rewards' button to submit

Points are redeemable at checkout both online and in-store.

1. Sign in to your Theisens.com account
2. Click on 'My Account' in the upper right-hand corner
3. Select ‘Account Profile’ from the dropdown menu
4. Select ‘More Club Rewards’ at the bottom of the left-hand navigation menu
5. Scroll down to the bottom of the page and click on upload receipt under the “Ways to Earn Points” section

Note: Please make sure the subtotal, date, and time of purchase are clearly visible in your submission. Receipts older than 30 days will not be accepted. Allow up to 3 business days for points to be visible on your account.

• Sign into your account at Theisens.com by clicking on the circular profile button at the top right of the page. Enter your email address and password.
• Go to the "Account Information" tab at the left of the next page.
• In the "Email" box, delete your old email address and enter your new one.
• Check the box next to "Change email."
• Click the red "Save" button.

• We would be more than happy to help you change the phone number on your account. Please email us at customerservice@theisens.com with the following information:

  • The phone number currently on your account.
  • The phone number you’d like to have on your account now.
  • The email address currently on your account.

  Once we receive those, we’ll be able to update your account within 24 hours.

Points do not expire! You can save up to the reward that best suits your needs.

Login to your Theisens.com account and navigate to the More Club Rewards Dashboard under your account profile. Your points balance is listed near the top after your name.

Absolutely! Your phone number will be your account number for More Club Rewards. It's important to use the phone number you have given in the past at store checkout to ensure you earn your rewards. If you are a John Deere Financial card holder, please enter the phone number you use at checkout in at Theisen's store to identify that you are a JDF card holder. If you are a Theisen's employee, please enter the phone number you use for your employee discount.

Please verify that you have a rewards account by following the below steps

1. Sign in to your Theisens.com account
2. Click on 'My Account' in the upper right-hand corner
3. Select ‘Account Profile’ from the dropdown menu

If 'Sign Up Now for More Club Rewards' logo is visible at the top of your account profile, you do not have a Rewards account. Please click on the logo and fill out the form to complete your registration

If you followed step 1-3 above and see ‘More Club Rewards’ at the bottom of the left-hand navigation, menu please contact our customer service team here.

Each year, on your birthday, you will receive 500 bonus points! To ensure you receive your bonus, navigate to your More Club Rewards dashboard and confirm that your birthday is entered in your account. 

Note: If your birthday is within 30 days of when you filled out your account, there will be a 30 day delay. Example: Today's date is August 1st, and your birthday is August 5th. You will not receive the 500 point bonus until September 5th this year. You will receive the bonus points on your actual birthday the following year. 

Our promotions exclude sales tax and shipping. Customer must be signed into their theisens.com account to receive discount and are one time use per customer. Promotions are not valid on previous purchases, gift cards, layaways, rainchecks, special orders, Under Armour®, Carhartt®, Stihl®, outside farm merchandise, animal health products, ammunition, firearms, tires, automotive services, hunting and fishing licenses. Promotions may not be used in conjunction with any other promotion, offer or discount.

Shipping promotions apply to qualifying orders at a specified spend before tax. Oversized items shipped in boxes larger than 27”x17”x17” or weigh more than 25 lbs are not eligible.

Theisen's Home Farm Auto reserves the right to change or modify these exclusions at anytime with or without notice. 

Give us a call at 1-866-245-6850 Monday - Friday 8:00 AM - 5:00 PM CST (not including holidays).

Simply visit the Contact Us page and there will be a text box below which will allow you to send your comment to the Customer Support Department.

Theisen's is proud of its quality product and stands behind its plant material. We guarantee select nursery stock: trees, shrubs, evergreens, fruit trees, vines, perennials and roses for 1 full year from date of purchase. Simply return the product with the original receipt for a refund of the full purchase price. Product without the original receipt, nursery stock left in the original container and annuals are not guaranteed.

You would have to take the item to a certified repair center. Theisens.com does not have certified repair centers, but we can give you the customer service number for the company that makes the product and they can tell you where the nearest certified repair center is to you.

Generally, replacement parts can be ordered for items by special order. Contact the Internet Customer Suppport Department at 1-866-245-6850 for more information.

All warranties are with the manufacturer. The first step in protecting your warranty would be filling out and sending in any warranty registration cards that come with your merchandise. Should any warranty issues arise with your merchandise, please contact the manufacturer of the product for further assistance.

Any warranty information is included in the product packaging.

The prices for items on Theisens.com are unique to the Theisen’s website and vise versa.

Shipping charges are based on the destination, weight, and shipping method that is selected. Please refer to the calculator in the shopping cart for an estimate. 

We offer FedEx and Spee-Dee Delivery Service. The carriers that are displayed during check out are dependent on your shipping address. 

No. Currently we only ship in the contiguous United States.

Theisens.com Orders Shipping to You: In most cases orders shipping to you that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances.

Theisens.com In-Store Pickup Orders: If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 4 hours. You will be notified via email when your order is ready for pick up.

Online Only Items: Please note that these items have an automatic 7-14 business day shipping time frame regardless of the shipping option you chose. They will be shipped via FedEx ground.

You will receive an email confirmation when your order has been shipped which includes tracking information.

Theisens.com currently accepts American Express, Discover, Mastercard, Visa and Theisen's gift cards.

Your card will typically be charged when your order has been shipped. If you are purchasing a special order item however, we reserve the right to charge your card at the time of purchase.

Yes, in Step 3 of the checkout process, click the button "Add a Gift Card payment". Then enter the Card Number and 3-digit Verification Code from the back of your gift card.

In most cases orders shipping to you that are placed before 12 PM CST will be processed that day and typically shipped out within two business days. Items ordered after 12 PM CST will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and processing can take longer depending on the circumstances. The shipping option you select will determine the length of shipping time from there. You will receive an email when your order ships which includes tracking information.

After logging into your account, click "My Account" at the top of any screen, then choose "My Order History". Or feel free to call the Internet Customer Support Department at 1-866-245-6850.

An email will be generated and sent to inform you when those items have shipped.

To cancel or change an order you will have to contact the Internet Customer Support Department at 1-866-245-6850. Please note we may not be able to cancel or change your order depending on where it is within the fulfilment process.

If the packaging looks like it was damaged in shipping the shipping carrier needs to be contacted and a dispute with them will have to be opened. Otherwise, contact the Internet Customer Support Department at 1-866-245-6850.

You will receive an email confirmation when your order has been shipped which includes tracking information.

On many of our items, yes. You will be offered that option during checkout if it is available.

• We would be more than happy to help you change the phone number on your account. Please email us at customerservice@theisens.com with the following information:

  • The phone number currently on your account.
  • The phone number you’d like to have on your account now.
  • The email address currently on your account.

  Once we receive those, we’ll be able to update your account within 24 hours.

To close or delete your account please call our customer service team at 1-866-245-6850 or complete the form at the bottom of the contact us page.